Policies / Policies & Terms

Policies & Terms

Our order policies and terms are listed below. If you have any questions feel free to contact us at the numbers below.

To order online, click here. You may also call 1-888-438-7761 or 631-231-7660 (Outside US) to order by phone.

Warehouse Hours
Hauppauge, NY                  9:00 AM to 5:30 PM (EST)
Atlanta, GA                        9:00 AM to 5:00 PM (EST)
Carrollton, TX                     8:30 AM to 5:30 PM (CST)
Santa Fe Springs, CA         8:00 AM to 5:00 PM (PST)
Plymouth, IN                      9:00 AM to 5:00 PM (EST)
Salem, OR                         8:00 AM to 5:00 PM (PST)
Tampa, FL                         8:30 AM to 5:30 PM (EST)

Our standard terms and conditions of sale can be found by clicking here.

There is a $50.00 minimum on all orders.

Site Pro 1 uses a variety of different shipping methods which include 9 different freight carriers throughout the United States. We ship from our facilities in New York, Indiana, Georgia, Oregon, Texas, California and Florida using software that takes into account time, location, bulk size and price.

Our goal is 100% customer satisfaction which includes the best shipping and best rates for our customers.

In order to execute the best shipping for our customers we make that decision at point of shipment, therefore all orders will not include shipping costs. Shipping costs will be added to your order once carrier and point of delivery has been determined.

You can receive tracking information by contacting Valmont Site Pro 1 directly. Go to the carrier links below with your tracking number and track your delivery.

Shipping Carriers
A. Duie Pyle
Averitt Express
New Penn
Old Dominion Freight Line, Inc.
Wilson Trucking Corporation
Saia, Inc.
AAA Cooper

Satisfaction Guarantee
We guarantee your satisfaction with our products. You can return most items within 30 days of the invoice date for any reason. Our products are guaranteed to be free of defects for 3 years. You may choose a credit, exchange or refund.

Items such as Chimney Mounts, Ice Shields, BTS Platforms, Guy Cable, Bolt-On Bracing, Tie-Rod Bracing, Torque Arms, Camera Towers, Broadband Towers and Safety Climb Kits are Non-Returnable products.

Limitation of Liability
Valmont Site Pro 1's liability for any claim shall not exceed the purchase price of the goods. We shall not be liable for special or consequential damages, including but not limited to personal injury, loss of profits, or costs of substitute goods. This limitation applies whether such claim arises from warranty or negligence and whether such claim arises from design, manufacture or sale.

Website Disclaimer
Valmont Site Pro 1 strives for 100 % customer satisfaction. We strive to keep our web site and catalog accurate and up to date. Situations may arise where an error or malfunction occurs, therefore Site Pro 1 is not responsible for any web site or catalog errors regarding product description, quantities or pricing.

Discrepancies with orders will be handled as determined by Site Pro 1, if necessary customer contact will be initiated.

Pricing is subject to change without notice.

Reproduction, copying or utilizing any material from the Site Pro 1 website, without consent of Valmont Site Pro 1 management is forbidden.


By submitting your email address, you agree to receive specials, news, announcements and various email communications from Valmont Site Pro 1.


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